by Kamen on Wed May 21, 2008 3:21 pm
Re: Local Blogger hassled at The Raleigh.
Typical South Beach BS.
Why do Andre Balaz, Ian Schrager, The Opium Group and the rest of the usual suspects in the South Beach Hotel and nightlife industries insist on treating their customers in such a condescending and abusive manner?
The hospitality industry on South Beach has become the anti-hospitality industry.
7,000,000 visitors come to Miami each year. They are expecting South Beach to be the glamorous model driven lifestyle that they see in the media.
Instead they're met with indifference, hostility, condescension and thuggish behavior.
The next time they and their friends plan a vacation they're more likely to go to Vegas where the mega hotels take customer service seriously.
Why does the South Beach tourism industry believe that the systematic abuse of paying customers is a best business practice?